Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With all original tags attached

  • In its original packaging

  • Accompanied by a receipt or other proof of purchase

Free Returns

Returns are completely free for eligible returns. You will not be charged any return shipping fees. If your return request is approved, we will provide you with a prepaid return shipping label and instructions on where and how to send your package. Items returned without first requesting and receiving return authorization may not be accepted. To start a return, please contact us at support@shoelyn.com. You can always contact us at support@shoelyn.com if you have any questions about our return policy.

Cancellation Policy

Orders can be canceled within 15 minutes of placing the order. If you need to cancel your order, please contact us at support@shoelyn.com as soon as possible and include your order number. After the 15-minute cancellation period has passed, we may be unable to cancel the order because your order may already have entered processing or fulfillment. If your order can no longer be canceled, you may request a return in accordance with our 30-day return policy after receiving the item.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if:

  • Your item is damaged

  • Your item is defective

  • You received the wrong item

Please provide your order number and, where applicable, clear photos of the issue so that we can evaluate the situation and make it right.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom or personalized products

  • Perishable goods

  • Personal care products

  • Hazardous materials

  • Flammable liquids or gases

  • Sale items

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us at support@shoelyn.com before sending it back.

Exchanges

We currently do not process direct exchanges. The fastest way to receive a different item is to return the original item in accordance with our return policy. Once the return has been received and approved, you can place a new order for the item you want.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined. If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that after we issue the refund, your bank or credit card company may require additional processing time before the funds appear in your account. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@shoelyn.com.

Contact Us

If you have any questions regarding returns, cancellations, exchanges, or refunds, please contact us support@shoelyn.com.