Shipping policy

Date: July 2026

At SHOELYN, we are committed to providing a clear, reliable, and convenient shipping experience for our customers across the United States. Please review the information below regarding our order cut-off time, handling time, transit time, delivery estimates, tracking, and possible delays.

1. Shipping Locations

SHOELYN currently ships within the United States only. We do not currently offer shipping to international destinations, including Canada, Mexico, or other countries outside the United States.

2. Order Cut-Off Time

Our regular order processing schedule is Monday through Friday. Orders placed before our daily order cut-off time on a business day will be eligible to begin processing on that business day. Orders placed after the daily order cut-off time will begin processing on the next business day. Orders placed on Saturday, Sunday, or a U.S. federal holiday will begin processing on the next available business day.  The order cut-off time applies after the order has been successfully submitted and payment has been confirmed.

3. Handling / Processing Time

Our standard handling time is: 1–3 business days. Handling time begins after your order has been successfully placed and payment has been confirmed. During this period, we verify the order, prepare the product, package the order, and prepare it for shipment. Handling and processing are performed Monday through Friday. Weekends and U.S. federal holidays are not counted as handling or processing days.

4. Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is: 3–5 business days. Transit time refers to the time the package is traveling with the shipping carrier after shipment. Transit times are estimates and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

5. Total Delivery Time

Our estimated total delivery time combines the handling time and transit time:

Handling Time: 1–3 business days
Transit Time: 3–5 business days

Estimated Delivery Time Based on Customer Location

All destinations within the United States: 4–8 business days

The estimated 4–8 business day delivery timeframe begins after your order has been successfully placed and payment has been confirmed. Please note that delivery estimates are not guaranteed delivery dates. Actual delivery may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances beyond our reasonable control.

6. Business Days

SHOELYN's regular operating and processing days are:

Monday – Friday

The following are generally not counted as business days:

  • Saturday

  • Sunday

  • U.S. federal holidays

Orders placed during weekends or holidays will be processed on the next available business day.

7. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase. If your order qualifies for free shipping, the applicable free-shipping offer will be displayed at checkout. No additional shipping charges will be added after your order has been successfully placed unless otherwise communicated and agreed upon.

8. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available. After a tracking number is issued, it may take some time for the carrier's tracking system to register and display the latest shipment information. If tracking information does not appear immediately, please allow some time for the carrier's system to update.

9. Delivery Delays

We make every reasonable effort to ensure that orders are delivered within the estimated timeframe. However, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Severe weather

  • Carrier delays

  • Natural disasters

  • Holidays and peak shipping periods

  • Incorrect or incomplete shipping information

  • Unexpected transportation issues

  • Other circumstances beyond our reasonable control

If your package is delayed, please check your tracking information first. You may also contact the shipping carrier for the latest available delivery information.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover that your shipping information is incorrect after placing an order, please contact us as soon as possible at: support@shoelyn.com. We will make reasonable efforts to assist you before your order is shipped. However, once an order has been shipped, we may be unable to change or redirect the delivery address.

11. Lost, Missing, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible. Please provide your:

  • Order number

  • Description of the issue

  • Photos of the package or product, if applicable

We will review the situation and work with the appropriate shipping carrier or fulfillment partner to help resolve the issue.

12. Questions About Shipping

If you have any questions about your order, handling time, shipping, tracking, or delivery, please contact our customer support team:  support@shoelyn.com. You can also call directly +1 (857) 322-7255. We are always happy to assist you and provide the latest available information regarding your shipment.

Thank you for choosing SHOELYN.