Shipping policy

Last Updated: July 18, 2026

Thank you for shopping with Shoelyn. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment is successfully received.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended.

Shipping & Delivery

Processing Time: 1–3 business days
Transit Time: 3–8 business days
Estimated Total Delivery Time: 4–11 business days

Delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout. Free shipping may be offered during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (if available).

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us at support@shoelyn.com. We will work with the shipping carrier to resolve the issue promptly.